9 – Reacting to Communication Problems

Once a communication breakdown has been perceived, the people involved in the interchange will react to it in some way.  Some reactions are productive, i.e., they help to resolve the problem. Other reactions are unproductive, i.e., they fail to resolve the problem and often make the situation worse. People’s reactions occur in several different ways; they react physically, cognitively,emotionally, behaviorally and socially.

The following are some frequently reported reactions that, unfortunately, often make the situation worse.

Physical Reactions to Communication Problems: Preparation to freeze, fight, flee or faint

Emotional Reactions to Communication Problems

Cognitive Reactions to Communication Problems

Behavioral Reactions to Communication Problems

Social reactions to Communication Problems